The Wall Street Fish wrapper reported equal before 2000, GM spent approximately $3.5 billion a year paying dealers for repairs to vehicles that are under warranty in North America. Carry on of 2007, the magnitude for warranty payments was $4.46 billion.
According to a Jun, 2009, Announcement in United States Nowadays, GM seeks to chop 1,550 dealers, maybe manufacture it amassed rigid to pride a dealership that can commission on your vehicle under warranty.
Potential Problems
GM declared bankruptcy on Jun 1, 2009, and fears abound that certified vehicles Testament not apprehend the work covered under their warranty as dealers dawn closing. Used machine apostle website www.carsala.com recently showed that these certified pre-owned vehicles Testament extend to get assignment covered under warranty until dealerships rapid, and said, " ... you may acquire to manage a immature farther on the other hand there Testament much be twice as many GM overhaul centres as Toyota centres."
There is worry that the recent announcement about government intervention could cause problems for people with warranties. NY Times writer, Christopher Jensen blogged about the new plan that the Obama administration announced to cover new GM vehicles bought in the U.S. or overseas. The solution to ensure that warranties are covered will set up special warranty accounts to be used if the automaker runs out of money, Jensen wrote.Linkov said there are still more questions than answers about this process.
Saturn customers are urged to contact customer service, and Linkov cited a GM public relations officer's comments that GM dealers are turning Saturn owners away but "some may be misinformed," and Saturn owners can still take their vehicles to GM dealers other than Saturn.
The response from GM said that customer service was available, even at Saturn dealers, and that Saturn Customer Assistance Centers in the U.S. or General Motors of Canada Limited could answer questions for customers needing warranty service.
The now bankrupt company that still boasts "the best coverage in America," states on a website FAQ page, "New GM will assume the obligations to support the express warranties issued by GM to its customers."
Government Intervention
Saturn owners, acquire remarkably had dilemma finding dealerships to avail vehicles much under warranty, according to managing editor for the Car decrease of Consumer Reports Periodical, John Linkov. His blog cited GM Head of the state and CEO Fritz Henderson's appearance on CBS Early Panoply, where he said that GM had no rationale of not fascinating care of its customers.
Warranty Service Awaits
Vehicle Requirements
Another problem that people may run into is that their used GM vehicles may not meet the requirements in order to hold a certified warranty. According to www.starksunprairie.com, those requirements that must be met for a vehicle to be certified.
Vehicles must be a 2003 or newer model. As of Sept. 13, 2008, vehicles were required To possess no more than 75,000 miles on them to qualify for certification, according to the site.
Customer Service Contact Information
The following contact information is available for Saturn:
Saturn Information Center (to request literature):
1-800-522-5000 (Saturday hours are 9:00 a.m. to 6:00 p.m.)
Saturn Customer Relations Center (for Saturn owners):
1-800-553-6000
Saturn for persons with disabilities (GM Mobility Center):
1-800-323-9935
